I’m waiting to hear back from my chosen charity
regarding my fundraising mission, but wanted to write a bit about social media.
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Trolling
This week saw a huge uproar when Olympic swimmer Tom
Daley was a victim of some rather terrible trolling (internet bullying) and
there has been a huge demand from the public to ban these people from Facebook
and Twitter. Of course the media in general are having a field day publishing
the pit falls of the social media society citing that if you’re going to put
yourself out there as a celebrity then “get over it”.
Why should they just get over it? I’ve had some very
nasty messages via my blog from anonymous idiots and I’m not famous; but on the
flip side for every cruel and spiteful message I do receive I there are 20 positive
and uplifting ones.
Support
As the RSD continues to take hold of my physical being,
I am constantly supported by a cheerleading team of twitter/facebook friend’s with
various chronic conditions – a wonderful side to the often criticised internet
community.
In fact through twitter I met up with a fellow RSDer and Blog Writer Dominic . We met on Twitter and saw that we both lived close to the Southend
town centre. I’d never met other RSD/CRPS sufferer in person so it was an
experience to meet, compare notes on medication, ways to relax, alleviate pain
and even a shared medical team – we’ve planned to meet again soon along with
Mike and Doms lovely family – hooray for Twitter again!
Another social media upside is being able to be in
contact with your favourite companies and service providers who now dedicate
whole teams to chat, comment and link with their customers on an instant basis!
I Tweeted Odeon Cinemas this week.
I’m an avid cinema goer, I have been known to not only visit up to 4 times in one week but
to come out of one film go straight back to the booking counter to see another
film minutes later.
Although I’ve always had great service from the
Southend Odeon staff and the Odeon website I was always confused that you could
only book two friends alongside a wheelchair space. Although probably just a
glitch that hadn’t been pointed out before a small part of me felt that it was
a cheek as though I only visited with a carer or two not a bunch of friends and
family.
This week I went with my sister and our two nieces
to see Ice Age 4 (Fun but you can’t being the first two films!!) and went to
book the family deal of two adults and two children in the disabled section
which of course we couldn’t do because of the two person rule.
I thought it must have been just a website thing but
when he got to the cinema our seller Michael (Friendly, helpful and funny –
Note to Southend Odeon) had the same issue having to book three of us then a
separate child booking loosing us the family discount. So I took to Twitter.
I’ve just had replies from their online team saying it was just a glitch that you can now book the family deal in the disabled section and they’re
working on being able to book more people together when there is a disabled
member of the party – brilliant and quick work on Odeon Cinema’s part and a
small Kudos to myself!
L x
Great job with the Odeon - there appear to be gliches in all sorts of places when they try and pigeon hole (ouch) folk with a disability or any additional needs. Thank you for sharing !
ReplyDeleteYou're right about contacting companies on social media platforms, I did it with Argos over Facebook a few weeks back and had someone from Argos ring me within an hour.
ReplyDeleteI think because it is so public it's a great way to get a thorough response.